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Online Food Delivery: What’s Cookin’ in 2020?
Roy • Apr 21, 2020
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Online food delivery dates back to 1995 when the World Wide Waiter launched the first-ever online food ordering service. Ever since its inception, online ordering continued to be a reason behind the success of many restaurants.

From the year 2014 till today, off-premise, online, and takeaway orders have grown at a 300 percent faster rate than dine-ins. This sharp incline has led to a meteoric rise in the production demand for restaurants across the nation.

From e-commerce tycoons like Amazon to small-scale startups, the direct-to-consumer online foodsegmenthas moved up to a market volume of $2,263 millionin 2020. It is expected to increase at a compound annual growth rate (CAGR) of 8.5% and reach a value of $3,142 million by the year 2024.

Consumers are seeking convenience more than ever these days, and restaurants are in a race to offer them seamless online experiences. 
To stay ahead of your competition and on top of the dynamic consumer demands, restaurant owners need to be mindful of the hot trends and latest technologies.

Ahead, we have rounded up 3 online food delivery trends that will shape the Canadian food services industry in 2020 and beyond.

Android and IOS Friendly Food Delivery Apps and Website

The number of food delivery app users in Canada surged to a record-breaking level in 2019. According to a survey conducted in May 2019 by Angus Reid Global,over 29 percent population in Canada have used a food ordering and delivery app at least once in their life.  The user rate is expected to expand in the coming years.

In light of these numbers, restaurants need to focus on developing user-friendly applications, as well as smartphone-friendly websites with advanced features – for instance, real-time delivery tracking, preorder option, intelligent menu, feedback portal, personalized interface, rider management system, predictive search, and others.

You can also integrate chatbots and virtual assistants as waiters in your food ordering app for order placements and improved customer service.

Utilizing New Channels

Research has revealed that almost one-third of the Canadian adult population use online food delivery services, which costs them an average of $968.04 every year.

These figures imply that people are ready to spend on digital takeout orders and deliveries if they find them worth their money. Given that, restaurants should simplify their order placement and delivery processes to gauge more customers.

Takeaway

This is a critical time for restaurant owners to reevaluate how they want to move forward with their business. If you’re looking to modernize your food services, get in touch with Customer Contact Solutions for reliable and affordable online food ordering software in London, Ontario Canada

Try the free demo today or connect with us to schedule an appointment. We’d love to answer all your queries!

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