Who is Customer Contact Solutions?
Customer Contact Solutions was established in 2006 in London, Ontario. We specialize in Mobile Websites, Text Message Marketing & Email Marketing. Everything we do is with a goal in mind to help businesses communicate with their customers in a more efficient and clear manner. We are pleased to offer these digital solutions at a cost that is without a doubt amongst the best marketing investments you could make today.

How much time is involved for my staff and I to participate in this program?
We are a full service company which means minimal effort is involved on your part. Most of the information and photo's we need can be taken directly from your desktop website.

Why is the mobile web important?
There are 4 billion mobile phones in active use worldwide: 4 times more than PCs. In 2009, mobile web usage increased 148% globally (Source: Quantcast) and the numbers continue to rise. In fact, by the end of 2013, customers using the mobile web are projected to grow to 1 billion. Your customers are already looking for you on their mobile phones. This is a huge opportunity for your business you don’t want to miss. If your business is not on the mobile web, your customers won’t be able to find you!

How are mobile Web sites different than PC sites?
Mobile websites are built to exploit the special characteristics of mobile phones and mobile users to provide the best possible experience to users. Besides adapting to the smaller screen of a mobile phone, they are also made easier to navigate using touch or a keypad and provide more direct access to the information that a customer is more likely to need while on the go. Even on high-end devices with large touch-screens, a made-for-mobile Website helps your visitors quickly become happy customers with content and a design that’s suited to someone in a mobile context for example, customers can use the unique features of the mobile phone to contact you such as the ‘call us’ feature, where with one touch they call your business and the ‘find us’ feature, which provides access to a Google map showing your business address and allowing the customer to obtain directions from their present location to your business.

Will this replace my desktop site, or be in addition to my desktop site?
A mobile site extends the reach of your business to the mobile Web, allowing you to provide your mobile visitors a fast and easy way to learn about your business and contact you with one click. While your existing web site is aimed at giving a full and comprehensive picture of your business, a mobile site allows you to deliver immediate access to what matters most when on the go. The two sites are complimentary and work together to make sure your customers are getting the most appropriate experience for their context and their device. For customers who do not yet have a desktop site and are maybe daunted by the prospect of having to build one, Customer Contact Solutions can still build traditional websites as well.

What are the benefits to my customers?
Studies show that visitors who access a full web site on their mobile phones complain about how much time and data is required to load the site and how hard it is to find the information they need. Most of these customers abandon such sites quickly out of frustration and are unlikely to return and, worse yet, look for a competitor with a more mobile-friendly site. A mobile site resolves these problems and satisfies your mobile visitors by giving them quick and easy access to the key information about your business. A mobile site is designed with the mobile user in mind. You save them time and money, and you easily convert them into happy, paying customers.

How will people actually get to my site?
The easiest way is to promote the site to your customers. For example, using our text message marketing services you can communicate with your customers directly at anytime through their mobile phones.

The second way is via search. Users on mobile devices increasingly see mobile sites returned in search results, so your mobile site will increase your business’s visibility to mobile users.

Third, add a link on your desktop website to your mobile site. This will help increase awareness that the mobile site is available. This functionality is offered as part of the package, and can be easily put in place by the designer of your desktop website.

Fourth, we will provide automatic redirection of mobile users from your business site to your mobile site, so they are guaranteed a good experience.

How does Customer Contact Solutions help to increase a site’s visibility in mobile search engines?
The mobile site is built using good practice recommendations, as outlined in Google’s Search Engine Optimization Guide, which includes creation of a sitemap, well defined page titles and descriptions, optimized site structure for navigation, good URL structure, optimized robots.txt, and site submission to directories. In addition, you can provide keywords for your business, which are used to assist search engines to rank the site’s relevance to an end user’s search request. Links to social network sites will also assist in this process.

How often can I update/change my site? Are there additional costs for that?
To make changes simply call or email us and your changes will be made within 48 hours. We include up to 30 minutes of designer time a month with no additional charges.

Does your mobile website require a .mobi domain name?
A .mobi domain name DOES have some important advantages - read more in the Top Five Reasons for .MOBI.

Do I have to use a .mobi domain name or can I use a different one?
It is recommended to use a .mobi domain, to maximize visibility to the user that the site is mobile friendly, but any domain can be used.

I already own a .mobi domain name, can I use it instead of getting another one?
Yes. Your Registrar can easily help you point your .mobi domain to your new mobile site.